Legal
Terms of Service
Last updated: August 27, 2026
These terms govern your use of the 11:11 Events & Co website and the process of inquiring about our services. By using this website, you agree to them. The specific terms of any event or training we perform for you are set out in the written quote, proposal, or service agreement we send you — that document governs the work itself, and where it conflicts with this page, that document controls.
Using this website
You may use this website to learn about our services and to contact us about booking. You agree not to use it to submit false or misleading information, to send unsolicited commercial messages, to attempt to gain unauthorized access to any part of the site or its data, or to interfere with its normal operation.
Inquiries are not bookings
Submitting the inquiry form starts a conversation. It does not reserve a date, create a contract, or obligate either of us to anything. Your event is booked only when we have both agreed to a written quote or service agreement and any required deposit has been received.
Quotes, deposits, and cancellation
Pricing depends on guest count, service length, location, travel, and the specifics of what you need, and is confirmed in your written quote.
Quotes
A written quote is valid for 14 days from the date we send it. Pricing depends on guest count, service length, location, travel, and what you need, so a change to any of those may change the quote.
Retainer and payment
Your date is reserved only when a signed agreement and a 25% retainer have both been received. The retainer is non-refundable — it compensates us for holding your date and turning away other work for it — and is applied to your final balance. The remaining balance is due 7 days before your event.
Cancellation
Cancellations must be in writing. What you owe depends on how much notice we receive:
- 30 or more days before the event: you forfeit the retainer, and nothing further is owed.
- 14 to 29 days before: 50% of the total quoted amount.
- Fewer than 14 days before: 100% of the total quoted amount.
Rescheduling
You may move your event once, at no charge, with at least 30 days notice, subject to our availability. Your retainer transfers to the new date, which must fall within 12 months of the original. A second change is treated as a cancellation and a new booking.
Circumstances outside anyone's control
If your event cannot go ahead because of wildfire, a public safety power shutoff, flooding, earthquake, a government order, or another event genuinely beyond either party's control, we will not treat it as a late cancellation. We will reschedule you at no penalty, or issue a credit valid for 12 months, whichever you prefer.
If your event runs long
Service ends at the agreed time. If you would like us to stay longer and our staff are able to, additional time is billed in 30-minute increments at the hourly rate on your quote, payable at the event.
Alcohol service
We provide insured, RBS-certified bartending. Our staff serve alcohol in accordance with California law and will, without exception:
- Require valid government-issued identification from any guest who appears under 30
- Refuse service to anyone under 21
- Refuse service to any guest who appears intoxicated
- Stop service at the agreed end time, or earlier if required for guest safety
These decisions rest with our staff on site and are not negotiable during an event. Asking our bartenders to serve a minor or an intoxicated guest is grounds for ending service immediately without refund.
As the host, you are responsible for the conduct of your guests, for providing accurate information about your venue and guest count, and for securing any permit your venue or municipality requires.
You supply the alcohol; we supply the bartending. 11:11 Events & Co does not sell, provide, or profit from the sale of alcoholic beverages. All alcohol served at your event is purchased by and belongs to you as the host, and our role is limited to professional bar service — preparing and pouring what you have provided. Nothing you pay us is consideration for alcohol.
Because the alcohol is yours, you are responsible for purchasing an appropriate quantity and type for your event, for arranging its delivery to the venue, and for confirming that your venue permits host-supplied alcohol. We are glad to advise on quantities during planning.
Training and workshops
Training sessions and workshops are educational. Completing one does not confer any license, certification, or credential, and is not a substitute for state-required alcohol server training such as California RBS certification.
Photography
We do not photograph your event for our portfolio or social media. If you would like professional photography, we work alongside photographers we trust and are happy to make an introduction — any arrangement you make with them is between you and them.
Your content
You keep ownership of anything you send us. By sending it, you give us permission to use it for the purpose of responding to and delivering your service. If you send us a testimonial or review, you permit us to publish it along with your first name.
Our content
The text, photographs, logo, and design of this website belong to 11:11 Events & Co and may not be copied or reused without our written permission.
Accuracy and availability
We work to keep this website accurate, but service descriptions and pricing guidance may change, and we do not guarantee the site will always be available or error-free.
Liability
Nothing in these terms limits any liability that cannot be limited by law, including liability for death or personal injury caused by negligence. Subject to that, our liability arising out of your use of this website is limited to the amount you have paid us. Liability relating to a booked event is governed by your service agreement and our insurance.
Governing law
These terms are entered into with 11:11 Events & Co and are governed by the laws of the State of California. Any dispute will be handled in the state or federal courts serving San Bernardino County, California.
Changes
We may update these terms; the current version always appears on this page with the date it took effect. Changes do not alter a service agreement already signed.
Contact
Questions about these terms: [email protected]